Employee Training: Learn from the best (or suffer the consequences)

I am pretty sure we have all attended training sessions that had little or no positive impact on our job. In my personal experience, as an attendee, it’s sometimes been due to an ineffective instructor and other times it was because the program they were teaching was so cumbersome and technical, a two day training session just isn’t  enough time to take it all in. It’s hard to keep people engaged when they feel overwhelmed. 

Calling for Automotive Dealerships to help establish a Canadian benchmark


Calling for Automotive Dealerships to help establish a Canadian benchmark

Halifax, Canada. 27th January 2016.

ClearPicture, a Canadian web-based survey and analysis company, is seeking automotive dealerships in Canada to participate in a pilot employee engagement survey and reporting project at no cost.

What If We Managed Employee Engagement Like It Was Money in the Bank?

Typical employee engagement initiatives involve surveys that company employees fill out once a year. These surveys generate feedback that the management team spends the rest of the year trying to address. Often, surveys are updated and redone every year, but the results don’t always improve. But what would happen if organizations took a lesson from financial management, and treated employment engagement the same way that they treat their finances?

A Vision for Engagement — Do Your Employees Know Where They’re Going?

A vision statement can be a powerful tool to help your employees feel engaged. It gives them a goal that everyone can work together to achieve, and help them see how their own work makes a difference. Not everyone is convinced of the value that a vision statement can play in a company’s success, but companies without a strong vision statement are missing an important opportunity.

Are You Training Your Competitors’ Employees?

Measuring employee engagement is a critical part of any organization’s employee retention strategy. When employees leave your company for a competitor, they take with them the training, expertise and experience they developed while working for you. Engaged employees are ones who are committed to your company, and who are most likely to stick with you.

Defining employee engagement: How committed is your team?

Employee engagement is a critical component of an organization’s success. This study by the Gallup Organization showed that organizations with a high level of engagement outperformed their competition. The study also concluded that even in tough economic times, employment engagement is still an important predictor of a company’s performance. But to make the most of what an employee engagement initiative can offer, leaders need to understand what employee engagement is, and what it isn’t.

Recognizing Engagement — Do You Know It When You See It?

Many studies have shown that companies with engaged workers perform better financially than those who don’t. To reap these benefits, it’s important to understand what engaged employees look like.

The Best of Both Worlds — Providing Value at All Price Points

Thousands of new web applications are released every day. In this highly competitive environment, some companies compete for market share by releasing “lite” versions of their product at no cost. Making apps available for free can be a powerful marketing tool, and is a great way to quickly expand a user base. But for companies to succeed with this approach, they need to strike the right balance between encouraging consumers to upgrade, and providing value to customers at all price points. Strong customer engagement is at the heart of doing this well.

Happy Employee = Happy Customer

Customer interactions are influenced by a range of factors that we can’t control. Take your typical grocery cashier as an example. In a work day he may face deep lines with overloaded carts, his break relief may be late, a customer might argue over a price of a roast and he didn’t get a thank you for wrestling that 20kg bag of kitty litter from the bottom of an elderly woman’s cart. He’s at work doing the job, but he’s counting down the minutes till he can punch out. This might not be everyone’s experience, but it’s a good example of how the quality of a customer interaction might be affected by the cashier’s quality of life at work.

Customer Engagement: How to Stay Ahead of the Innovation Curve

Driving innovation in the tech sector is about more than just developing new products. When the desire for instant gratification drives customers’ buying decisions, innovation means engaging customers in new ways, and using their input to make quick decisions about how to meet their needs.